Job Description

Duties and Responsibilities:

Assists technicians in developing their skills. Understands and ensures compliance with manufacturer warranty and policy procedures. Ensures that all department employees receive appropriate manufacturer training. Ensures that all repairs are assigned to technicians in an equal and fair manner. Provides technical support for technicians when necessary. Ensures repairs are charged out correctly. Checks progress of each repair order throughout the day. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Road tests vehicles to quality-check work performed. Accounts for all documents; ensures that none are missing, and all are processed correctly. Establishes and maintains customer follow-up program to confirm satisfaction with the service experience. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Reports problems to the service manager or dealer. Ensures the proper care, storage and inventory of special tools. Keeps abreast of new equipment and tools available and recommends purchases. Fills in for service advisor and dispatcher when necessary. Attends managers meetings as requested. Strives for harmony and teamwork within the department and with all other departments. Maintains safe work environment. Maintains professional appearance. Other tasks as assigned. Must be able to use own initiative and think out of the box - Pre-planning Follow management instructions and be able to handle constructive criticism consistency - follow with through with new implementations Handle pressure Excellent turnaround time Communications skills - on all levels
Please send CVs to hr@ckcoachworks.co.za

Job Type: Full-time

Work Location: In person