Job Description

Veterinary Client Services Representative

Work from home PT (4-5 days a week) with the support of a passionate team

Join a highly successful & growing global start-up

Combining your knowledge of the Veterinary industry with your customer experience skills

About VetCheck:

VetCheck is a global veterinary workflow and engagement platform. We're passionate about building products that have a real impact on pet healthcare and delivering services that improve the sustainability of the veterinary industry.

The past 12 months have seen massive growth for the business, team, and community and we have ambitious goals to continue our global expansion.

The Role:

VetCheck seeks an ambitious individual who genuinely cares about delivering a great customer experience through sales and marketing activities. We are looking for a hard-working, super-organized, and self-motivated individual who has excelled in a similar role.

You will join a great team that supports vet clinics to get the most out of VetCheck software.

You will be in charge of achieving your sales goals and maintaining positive customer relations. You will use your troubleshooting skills to dig into complex products and workflows and will have the ability to apply this knowledge as a problem solver for our clients.

This is an ideal role for a veterinarian or veterinary nurse who is looking for a change in career and a change in pace.

What you'll do

Schedule and perform online training, product demos, workshops, and webinars

Build new customer relationships

Maintain and manage the CRM

Work towards and achieve weekly and monthly KPIs

Understand the veterinary market and develop an action and activity plan that builds the community

Own the customer experience and build long-lasting customer relationships and constantly seek out ways to exceed expectations and promptly respond to emails and phone calls

Use social media and other avenues to generate qualified leads

Your skills

Track record of high achievement in account management, business development or a consultative role

Knowledge of the veterinary industry (highly desirable)

Highly self-driven to meet and exceed measurable performance goals

Extremely organized, focused and strong work ethic

Problem-solving and experience in streamlining workflows

Friendly phone manner, naturally empathetic, and resilient

Proven ability to build long-lasting relationships with customers

Experience in training or mentored peers

Passionate about technology and the veterinary industry

What's on offer

Fantastic career development opportunity

Ongoing training provided

A unique, supportive, and friendly working environment

Work from home - be located anywhere in South Africa

Competitive salary + bonus

VetCheck is an equal-opportunity employer and values diversity in the workplace. We encourage applicants of all backgrounds to apply. If you feel you don't meet all the criteria for this role, please still consider applying. We value passion, drive and are an organisation that values nurturing talent and teamwork.

Please apply today with your CV & cover letter.

Job Types: Full-time, Part-time, Permanent

Pay: R20000,00 - R30000,00 per month

Application Question(s):

I understand this is a night-shift role approximately 1am to 10am.
Experience:

software: 1 year (Required) Veterinary: 2 years (Required) * Sales or customer service: 2 years (Required)