Job Description

My client is a bustling 24-hour Animal Hospital dedicated to providing top-notch veterinary care to pets around the clock. Our passionate team is committed to excellence in animal care, supported by state-of-the-art facilities and compassionate staff.: As the Hospital Supervisor, you will play a pivotal role in overseeing the day-to-day operations of our facility. Your leadership will ensure smooth functioning and exceptional care delivery, maintaining our high standards of service. Here's what you'll be responsible for:Key Responsibilities:Leadership and Team Management:

• Lead and inspire a diverse team of support personnel and cleaning staff.
• Foster a positive work environment that promotes collaboration, growth, and morale.
• Conduct regular training sessions to optimize team efficiency and effectiveness.

Operational Oversight:

• Manage all aspects of hospital operations in collaboration with the hospital nurse.
• Ensure compliance with regulatory requirements, safety protocols, and industry standards.
• Implement and streamline operational procedures to enhance efficiency and productivity.

Client Relations and Customer Service:

• Oversee client relations to ensure exceptional customer service and client satisfaction.
• Address client concerns and inquiries promptly, maintaining a professional and empathetic approach.
• Develop and maintain strong relationships with clients, fostering trust and loyalty.

Quality Assurance and Continuous Improvement:

• Uphold quality standards in patient care, and treatment protocols.
• Implement quality assurance measures and performance metrics to evaluate and improve hospital services.
• Stay abreast of industry trends, advancements, and best practices to drive continuous improvement.

Requirements:

• Diploma in Animal Health or a Senior Certificate with Maths and Science as subjects.
• Prior experience in veterinary practice management or healthcare administration.
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficiency in financial management and budgeting.
• Knowledge of veterinary medical terminology and procedures is a plus.
• Ability to stay calm under pressure.

HR Supreme