Job Description

Job Purpose:The VIP Host role in Sun Bet is responsible for implementing the VIP customer program and is the point of contact for VIP customers. The role needs to build and retain relationships with Sun Bets VIP customers in order to grow VIP business and achieve or exceed revenue and visitation targets, in line with Company policy and regulations.Education:

• Grade 12

Experience:Minimum 3 years experience in a customer service, a contact centre or sales environmentExperience dealing with high end and VIP customers is an advantageHaving an interest and experience in sports is preferredSkills and Knowledge:Problem SolvingCollecting Information (listening; asking questions)Team co-operationDealing with CustomersChecking (accuracy in the handling and recording of transactions)Emotional resilienceBuilding & Developing relationshipsInfluencingSellingConflict handling skillsEnergetic positive individual with great interpersonal skills and an ability to handle confidentialitySports and sports betting Industry knowledgeSun Bet product knowledgeWritten and verbal communication skillsProficient computer literacy (MS Office; CRM software)Sales skillsTelephone skillsNetworking skillsNegotiating skillsLegislation including POPI, FICA requirementsKey Performance areasDevelop relationships telephonically with VIP clients to retain and grow customer loyalty with Sun Bet, by selling products, services and experiences relevant to the customerManage customers requests and VIP inbound calls to resolutionAnswer all customer queries in a prompt and professional mannerObtain feedback from clients with regards their experienceEngage with VIP customers and provide a customer experience that will support brand loyalty ensuring Sun Bet as the sports betting brand of choiceUtilise customer recognition triggers to enhance customer experiences for relevant VIP customersCommunicate and conduct regular follow-ups with existing and potential VIP Sun Bet clients to maintain the relationshipMonitor specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growthManage VIP customers using CRM in line with targetsAttend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, Sun Bet player offersWork within current business strategies and recognize potential opportunities for new business and customer acquisitionAttend Sun Bet events with customers to raise awareness around Sun Bets brand and VIP program, as requiredAction leads received via the Sun Bet Gaming system and respond to these leadsMaintain the confidentiality of customers informationRecognise customers on special occasions including birthday and other important dates.EquityPreference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.POPI StatementPlease note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Sun International