Job Description

We Want You:Do you take pride in keeping people and places safe? BET Software is looking for two VIP Security Officers to help protect our team and premises. In this role, you'll be responsible for maintaining a safe environment by securing premises, monitoring surveillance equipment, and patrolling key areas. You'll also play a crucial role in preventing loss, deterring theft, and reporting any irregularities or suspicious activity. If youre responsible, alert and ready to step up, we want you on our team!You Bring:

• Valid drivers license advantageous.
• Registered with PSIRA (Private Security Industry Regulatory Authority).

What Youll Do:

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens.
• VIP need to check around the premises for any suspicious movements before the branch is opened.
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIPs.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service

• First impressions last - VIP Officers are at the forefront of Hollywood.
• VIP Officers are the first encounter with the guest. Ensure to make the impression by greeting the Guest with Good day, welcome to Hollywoodbets
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the branch and drive the philosophy of service with a smile at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• VIP Officer on duty are not allowed to take bets with Amadoda uniform.

Code of Conduct

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post.
• You will not accept tips from the guest.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
• Able to work in a rotating shift /work flexible hours.
• Ensure the ability to work independently.
• Ensure you physical fitness is obtained at all times in line with the job requirements.

Living our Spirit:

• We firmly believe that teamwork makes the dream work.
• We collaborate seamlessly within our live development team and support respective departments to collectively achieve our goals.
• We approach each day as an adventure, eagerly tackling new challenges, adapting to changes, and constantly learning and growing.
• We put our hands up to provide live support as and when required. We are dedicated to ensuring the continuous stability and efficiency of our solutions.
• We actively respond to outages and failures, providing proactive support to peers, testing, and operational teams. We resolve issues quickly and make improvements to maximise solution stability.
• We direct system testing and validation procedures, ensuring the highest quality in our software.
• We pay strong attention to detail, uphold SEO principles, and strive for responsive and adaptive design.
• We take ownership of our responsibilities, adhering to best practices and embracing a proactive approach to problem-solving.
• We maintain excellent written and verbal communication skills, ensuring clear and open communication within our team and with other departments.
• We foster an environment that encourages innovative thinking and creative solutions, continuously seeking new ways to improve our software and development methods.

The Company We Keep:At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.Please note that only Team members who meet the stipulated minimum requirements will be considered. If you have not been contacted within 30 days, kindly consider your application to be unsuccessful.

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