Virtual Assistant
South Africa, South Africa
Job Description
Customer Service & Marketing AssistantOverview:We are seeking a motivated and dedicated individual to join our team as a Remote Customer Service & Marketing Assistant. This role offers a unique opportunity to contribute to both customer satisfaction and marketing efforts.Key Responsibilities:Customer Service:
- Provide excellent customer support via phone, email, and live chat.
- Resolve customer issues efficiently and effectively.
- Maintain a strong understanding of our products and services.
- Process orders and handle returns and exchanges.
- Collaborate with other departments to ensure customer satisfaction.
- Assist with social media management, content creation, and advertising campaigns.
- Monitor and analyze marketing campaign performance.
- Provide creative input for marketing initiatives.
- High school diploma or equivalent
- 1-2 years of customer service experience
- Experience in marketing or social media management (preferred)
- Strong communication and interpersonal skills
- Proficient in computer systems and CRM software
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving skills
- Reliable internet connection and a dedicated workspace
- Proficiency in Microsoft Office Suite and Google Workspace
- Familiarity with social media platforms and marketing tools
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Job Detail
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Job IdJD1371170
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned