Virtual E Commerce Support Agent
Cape Town, Western Cape, South Africa
Job Description
Were looking for a Virtual E-Commerce Support Agent to assist online shoppers. If you have customer service experience, wed love to hear from you!Job Responsibilities:
- Provide customer support via chat, email, phone, and SMS
- Help with order tracking, product inquiries, and refunds
- Upsell and cross-sell products to enhance customer satisfaction
- Keep accurate records and improve customer experience
- At least 1 year of experience in customer service or e-commerce
- Strong communication and problem-solving skills
- Familiarity with Shopify and CRM tools
- Highly organized and detail-oriented
- Ability to work remotely in a fast-paced setting
- $5/hour plus commissions and annual increases
- Paid time off and health insurance
- Performance incentives and career growth
- Work-from-home flexibility
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Job Detail
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Job IdJD1408574
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned