Job Description

Do you deliver exceptional customer service?
Do you have a keen eye for detail?
Are you passionate about travel?
Are you energized by a challenging, fast-paced environment?If you answered "yes" to these questions, keep reading- you might be exactly who wexe2x80x99re looking for!xf0x9fx8cx9fVirtual Lifestyle Reservations Specialist!xf0x9fx8cx9fAs a Virtual Lifestyle Reservations Specialist, youxe2x80x99ll be at the heart of creating unforgettable travel experiences for our members. Your primary goal will be to deliver exceptional customer service and ensure every interaction leaves our members delighted.In this role, youxe2x80x99ll be the first point of contact for one of our most valued clients in the MENA, Europe, US, and Asia regions. Youxe2x80x99ll assist their customers with ground transportation and travel arrangements, providing tailored solutions that exceed expectations. This role involves managing a high volume of calls and emails, where youxe2x80x99ll engage directly with members, understand their needs, and guide them seamlessly through the reservation process.What We Offer

• Start Date: April or May 2025
• Duration: Fixed-term (April/May to August 2025), with potential for extension or a permanent position.
• A chance to work in an exciting and dynamic environment that celebrates your passion for travel and customer excellence.

Key Responsibilities

• Deliver exceptional service to members across MENA, Europe, and Asia.
• Manage travel requests via telephone and email in Arabic and English for individual trips, including hotels, villas, rental cars, rail, cruises, private jets, transfers, and VIP services.
• Actively cross-sell lifestyle services, promotions, and exclusive events.
• Conduct thorough research and prepare compelling proposals tailored to member needs.
• Liaise with trusted suppliers to coordinate seamless experiences.
• Maintain detailed and up-to-date records for members.
• Represent TEN by sharing our story and showcasing the value of our concierge services.
• Build genuine rapport with members, ensuring they feel valued and understood.
• Be proactive in converting requests into confirmed bookings.

RequirementsKey Skills & Attributes:

• Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Knowledge of other languages is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill. French is a plus.

• Required background in Hospitality, Tourism, Customer Service in a Luxury brand
• Previous experience working in customer service, handling a high volume of calls would be an added advantage
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Initiative and creativity to best meet the needs of our members
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment

Guidelines for Hybrid/Home Office option:

• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

BenefitsBenefits & RewardsAt Ten, we believe our people are at the core of everything we do. Wexe2x80x99ve cultivated a culture that not only acknowledges hard work but celebrates and rewards it. From regular appraisals to our annual Extra Mile Awards, we ensure that those who go above and beyond receive the recognition they deserve. Wexe2x80x99re committed to supporting our employees in achieving both their personal and professional aspirations, encouraging everyone to integrate their goals and interests into a fulfilling career with us.Our offerings are tailored to meet your needs. Alongside a competitive salary and rewarding share options aligned with your experience, youxe2x80x99ll gain access to extensive professional lifestyle and travel networks, broadening your horizons and connections. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly.We value the importance of rest and giving back, which is why we offer a generous paid time off package, including a day each year dedicated to volunteering for a cause close to your heart. Additionally, after five years of service, youxe2x80x99ll enjoy a paid sabbatical, giving you a month to focus on personal pursuits without using your annual leave.Our Ten Loyalty Rewards program further shows our appreciation, with bonuses and thoughtful gifts as a token of gratitude for your commitment. For those with a love of exploration, our Remote Working Holidays allow you to combine work and travel, anywhere in the world. Plus, as part of our team, youxe2x80x99ll enjoy exclusive travel and entertainment discounts, just like our members.At Ten, youxe2x80x99ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.Join us and experience a workplace where you can truly thrive.Who We Are
Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.We deliver our service through a combination of Tenxe2x80x99s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.To find out more about Ten, please watch this short videoCommitment to DiversityWe encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.xe2x80x9cTen works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.xe2x80x9d

Ten Lifestyle Group