Job Description

Designation:

VOD Coordinator

Category:

General Entertainment & Connected Video

Level:

Skilled

Closing date:

07-Mar-2025

Position Type:

Permanent

Location:

M-Net Magic Centre

:

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa with presence in amongst others the Netherlands, Dubai and the UK with principal operations in pay television (pay-TV), Subscription Video on Demand (SVOD), advertising and content security. Brands within the MultiChoice Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We're proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.



By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.



Join Africa's most loved storyteller!

Reports to:

VOD Scheduling Manager

Division:

GE Channel Operations and Content Services

Department:

Programming and Content Operations

Key Customers:

General Entertainment Channels (M-Net Channels & Third-Party Channels), Content Strategy, Technology systems, Media Operations i.e., Traffic and Content Processing.

Purpose of the Position:

To accurately plan & schedule Catch Up, co-ordinate Trailers and the correct version of content consistently, to VOD Operations to publish on time on all the various VOD platforms and bouquets.

Key Performance Objectives

Deal Memo Loading

Create Third Party Deal Memo Licenses in Synergy Consolidate all schedules into an inventory list which is distributed to, and used by, cross departmental stakeholders Flag content in EPGenius to allow for Third Party VOD License creation Update programme metadata information (genre, Media ID, Episode Title) in Synergy for each episode Update highlights document with Catch Up availability for use by marketing and content discovery teams

Content Planning

Plan content per platform per bouquet, 2 months in advance for Scheduling and Sales purposes Ensure that all channels (Group and Third Party) submit content avails for content planning Conduct due diligence and mitigate operational risks

Catch Up Scheduling

Accurately schedule all content on selection list, according to monthly deadlines, with the correct dates and times for all platforms and bouquets using the synergy catch-up module Schedule all notifications accurately and on time on the Short form VOD scheduling module Ensure that the metadata in the VOD tab is correct and in accordance with catch-up requirements Quality check schedule to ensure there are no errors Send emails to all stakeholders and release, on synergy, a complete schedule, 6 weeks before Transmission (TX) Track linear schedule changes and implement any changes that affect catch-up on the catch-up schedule Release any schedule updates as and when necessary and email the updated schedule to all stakeholders specifying the changes made on the body of the email

Trailer Scheduling

Use the trailer workflows, as per SOPs, to ensure trailer availability Schedule all trailers within 48hrs of availability Liaise with channel marketing regarding content on schedule grid without promo information

Stakeholder Management

Liaise and work closely as per relevant SOPs with Multichoice Content, M-Net Channels, Media Traffic, Media Processing and BTD VOD Ops to ensure effective communication and harmonious working relations exist Ensure efficient and effective daily communication with all stakeholders

Reporting, Controls and Process Implementation

Scrutinise the 7-day metadata report to ensure metadata is released 7days before TX Make use of the 3-day report and resolve any outstanding issues within 2hours of receipt On request and on an ad-hoc basis assist in any other relevant Catch-Up related undertakings that will help ensure a 97% content availability on all devices Adhere to the new Media Operations workflows as well as effective use of the Synergy Tools to ensure smooth end-to end Catch Up operations Ensure ongoing refinement of processes to drive the Project Gold objective

Qualifications Essential

A National Diploma or degree in Business Management/Broadcast/Media Studies or equivalent NQF Level 5 qualification

Experience

A minimum of 3-5 years of experience in broadcast or similar position Video Entertainment Industry specific knowledge and experience Media and content experience

Technical Competencies

Television Production

Project Management

Problem-Solving

Continuous Improvement

Planning

Scheduling

Stakeholder Management

Accuracy and detail orientated

Operational Risk Management