Job Description

DescriptionThe overall purpose of this role is to increase Business Internet LTE, Wireless, Wireless Air and Fibre (FTTB & FTTH) sales in line with the Vodacom Business targets. Work closely with Vodacom Franchisees / Dealers / Partners and their staff to accomplish daily, weekly and monthly sales targets.
Enable the store staff to action a sale. Guide and assist with the sales process from start to end. This individual will be responsible for managing the relationship between the outlet and client through delivery of results against set objectives. They will be responsible for motivating, training and assisting all sales staff within the retail outlets. In addition, sales targets can be achieved by the Vodacom Business Specialists (VBS) through direct sales & marketing activitiesRequirements1-3 years experience within sales in Telecommunications and experience with a competing ISP
Diploma/NQF level 5
Valid Drivers License
Problem solving skills
Analytical skills
Computer literacy - MS office excel & powerpoint
Ability to Work independently on routine assignments or projects
Communication Skills (verbal & written)KEY RESPONSIBILITIES
xefx82xb7 Sales
xefx82xb7 Sales Target Management
xefx82xb7 Training of Retail sales staff (Products/Services/Systems/Processes)
xefx82xb7 Call Diary Planning
xefx82xb7 Call Diary Adherence
xefx82xb7 Call capturing
xefx82xb7 Information gathering
xefx82xb7 Competitor Activity
xefx82xb7 Relationship Management
xefx82xb7 Customer Services and Escalations
xefx82xb7 Reporting
Daily Feed Activity
xefx82xb7 Morning stand-up at 08:00 daily with the RTL to discuss sales targets and sales output
xefx82xb7 Kitted correctly, uniform and presentable as per guidelines
xefx82xb7 Train retail sales staff on products/services/systems/ processes
xefx82xb7 Daily, weekly feedback sessions to line management on activity and sales performance
xefx82xb7 Ensure full Vodacom absolute rules enforced
xefx82xb7 Align with Regional Manager and Single Point of Contact on strategy
Daily Reporting Tasks
xefx82xb7 Complete the daily team register, training and sales to be submitted to the RTL
xefx82xb7 Capture store visits and sales daily at 15:30 to be submitted to RTL
xefx82xb7 Submit monthly travel logs to RTL (100% accuracy)
Sales Targets
xefx82xb7 Each VBS carries a minimum target of 20 Business Internet and 10 FTTH - subject to change
xefx82xb7 Facilitate the order and quotes and fast track the sales orders
xefx82xb7 Prepare daily feedback to the RTL on Visits and Sales output
C2 General
xefx82xb7 Meet monthly minimum target as set out to earn commission + 50% of allocated stores selling at least one productKNOWLEDGE NEEDED TO DO THE JOB COMPETENTLY
TECHNICAL KNOWLEDGE
xefx82xb7 Sales and Marketing Certificate/Diploma
xefx82xb7 Telecommunications Product Knowledge (Broadband Products, Vodacom Business products)
xefx82xb7 Training skills
xefx82xb7 Proficient in Outlook, Word, Excel and PowerPoint
xefx82xb7 Familiarity of VPP(Siebel) desiredTHEORETICAL KNOWLEDGE
xefx82xb7 Demonstrated skills and proven experience in Telecommunications Broadband sales
xefx82xb7 Reporting (Word, Excel and PowerPoint)
xefx82xb7 Training and Sales Presentations
xefx82xb7 Sound knowledge of Telecommunications (Broadband Products and Services)
xefx82xb7 Techno Savvy
xefx82xb7 Face-to-face SME engagement
xefx82xb7 Ability to understand and sell different products / packages
xefx82xb7 Ability to understand and sell value adding products and services
xefx82xb7 Maximise interactions to achieve agreed targets
xefx82xb7 Excellent customer servicePREVIOUS WORK EXPERIENCE
xefx82xb7 Minimum 3 years related sales experience (Telecommunication Broadband sales)
xefx82xb7 Strong Training skills
xefx82xb7 Must be able to work in a fast pace environment, multi task, and have good communication skills, both verbally and in writingKNOWLEDGE SKILLS AND ABILITIES
xefx82xb7 Sales and Target Driven
xefx82xb7 Strong Training Skills
xefx82xb7 Skills in problem solving
xefx82xb7 Analytical thinking
xefx82xb7 Excellent Business Acumen
xefx82xb7 Relationship building with retail sales staff and management
xefx82xb7 Strong communication & negotiation skills
xefx82xb7 Ability to communicate professionally, both oral and written Understands the Client corporate culture and visionADDITIONAL REQUIREMENT
xefx82xb7 Valid Drivers license Must be able to work closely with Regional Partners/Management Team to achieve objectives
xefx82xb7 All vehicles must comply with local and national regulatory requirements
xefx82xb7 Vehicles must, at all times, comply with all license and applicable permit requirements
xefx82xb7 Vehicles must be serviced and maintained as per manufacturers recommendations to ensure these remain fit-for-purpose and kept in safe working order as per local legislation and roadworthy requirements
C2 General
xefx82xb7 All inspection and service records must be maintained as per local legal administrative requirementsBEHAVIOURAL COMPETENCIES
xefx82xb7 Extroverted/Winning Attitude
xefx82xb7 Excellent Peoples skills
xefx82xb7 Coaching
xefx82xb7 Ability to work unsupervised
xefx82xb7 Self-motivated
xefx82xb7 Able to use own initiative
xefx82xb7 Negotiation skills
xefx82xb7 Good communication skills
xefx82xb7 Problem solving
xefx82xb7 Attention to detail
xefx82xb7 Creative & innovative
xefx82xb7 Action OrientatedWork LevelJuniorTypeContractSalaryMarket RelatedDurationShort TermEE PositionNoLocationGauteng

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