KZNs award winning Vodacom Franchise Dealer with 12 Stores is looking for a Senior dynamic Technical Support Consultant for our revamped Vodacom 2.0 Lite Store in Brookside Mall.We are looking for an experienced, self motivated and customer orientated Senior Technical Support consultant to foster efficient sales and after sales service.
As part of our Group strategy and playing a vital role in our store, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.You are a problem solver and can easily connect with customers. You exceed customer expectations by continuously learning about our products and becoming the go to expert at our Tech Bar to experience most out of our products. You are not only there to assist to fix technical issues, but also provide an incredible customer experience. You effortlessly engage, explaining step by step solutions with patience and tailored to each individual customer.If this sounds like you, you could be our next Senior Technical Support consultant.The core focus areas of a Senior Technical Support consultant is to ensure self discipline and leadership of the Tech Bar and ensuring a customer's device is set up and customer walks out working, trouble shooting mobile devices and routers, device switch and transfer, provide training to customers on their mobile devices, laptops, routers and wearables. Selling accessories as well as insurance and Fibre.QUALIFICATIONS REQUIRED:xc2xb7 Matric or Equivalentxc2xb7 A+ Qualified (MCS experience ) and N+xc2xb7 Minimum 5 years professional technical troubleshooting expertise or proven technical ability.xc2xb7 High end Mobile Retail experience especially iOS, Smartphone, Tablet, PC and Mac experiencexc2xb7 Tech Savvyxc2xb7 Passion for customer service and ownership of the customer experiencexc2xb7 Able to effectively tailor conversation to differing customersxc2xb7 Be a team player where expertise is shared with the team and feedback is welcomedxc2xb7 Able to research and grasp technical information across multiple devices and operating systemsxc2xb7 Minimum 5 years experience in front line customer facing servicexc2xb7 Minimum 5 years in IT environment within hardware and system supportxc2xb7 Minimum 5 years mobile device support in apps/data transfer, software upgrades, email set up, diagnostics on mobile systems and failures with repair solutions and social media installationsxc2xb7 Microsoft packages install and basic trouble shooting on lap topsxc2xb7 Implementation of Anti virus software on devicesxc2xb7 Passion for Technologyxc2xb7 Cellular sales experiencexc2xb7 Vodacom M2, C3D and VCP system experience will be advantageousTrouble shoot laptops and set up with softwareBook in repairs and assess out of box failures.Customer Care - log and resolve all customer care issuesAble to sell device accessoriesInsurance sales after successful probationFibre and LTE sales after successful probationBasic plus best commission structure (salary negotiable based on experience)STORE TRADING HOURS:Monday to Friday: 9am - 6pmSaturday: 9am - 5pmSunday: 9am - 3pmEnsure that you upload your detailed updated CV with 1 page motivation of why you are the best person for this opportunity.Job Types: Full-time, PermanentSalary: R6xc2xa0500,00 - R8xc2xa0000,00 per monthApplication Question(s):

• Do you have A+ and N+ qualification?
• Are you able to reliably commute to Brookside Mall daily?

Education:

• Diploma (Preferred)

Experience:

• Vodacom systems (M2, C3D and VCP): 2 years (Preferred)
• Technical troubleshooting: 5 years (Preferred)
• Mobile device support: 5 years (Preferred)
• Customer Care: 5 years (Preferred)

License/Certification:

• Code 08/10 drivers license (Preferred)