Job Description

Join Our Team as a Voice/Non-Voice Customer Support Agent!Do you have a passion for helping customers and providing excellent service? We're looking for dedicated individuals to join our fast-growing team and become an essential part of delivering exceptional support to our clients!Role Overview:As a Customer Support Agent, you will be the go-to contact for our customers, handling inquiries, resolving concerns, and ensuring positive interactions across various channels. Your role will be vital in enhancing the customer experience and fostering strong relationships.Main Responsibilities:

• Deliver top-tier support via voice (phone) and non-voice (email, chat) channels.
• Troubleshoot customer concerns and provide timely solutions.
• Actively listen to customer needs and offer personalized assistance.
• Gather feedback to improve our services and contribute to team strategies.
• Collaborate with team members to maintain a supportive and efficient work environment.

What We're Looking For:

• 1-2 years of experience in customer service or a related field.
• Excellent communication skills with a customer-first attitude.
• Experience using support software like Zendesk, Freshdesk, etc. (a plus).
• Strong problem-solving skills and the ability to remain calm under pressure.
• Familiarity with eCommerce platforms or CRM systems (preferred).
• Proficient in Excel or Google Sheets for data tracking and reporting.

Technical Requirements:

• Personal computer or laptop with at least 15 Mbps for both upload and download speeds.
• Backup internet connection (minimum 10 Mbps) will be required upon employment.

Benefits & Perks:

• Competitive pay starting at $3-4 USD per hour
• Paid Time Off
• Comprehensive Health and Dental Insurance
• Performance Bonuses
• Permanent, full-time remote work
• Company Welcome Kit

HOW TO APPLY:To apply, follow this link:
Enter the application code: JAZZHRIf you thrive in a customer-focused environment and want to be part of a dynamic, growing team, we'd love to hear from you!Note: Applications submitted through the provided link will be prioritized.Powered by JazzHR

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