Job Description

Company DescriptionVivari is about excelling in every interaction and exceeding every expectation.Vivari Hotel and Spa is a distinctively different destination that defies all expectations, offering discerning guests an integrated approach to complete wellness, from the tranquil setting to the rejuvenating therapies, to the beauty theatre. Rooted in the spirituality of Sanskrit mythology, Vivari is a soulful expression of holistic upliftment that promises to provide each guest with an entirely unforgettable experience.Set within an exquisitely expansive, tranquil eco-estate in Mogale City, mere kilometres from the Cradle of Humankind, Vivari Hotel and Spa is a serene sanctuary that has been magnificently curated to deliver the most superior service, luxurious settings, aesthetic excellence and exceptional experiences. We pride ourselves on offering our guests leading aesthetic treatments in a most luxurious setting.We are proud to pioneer an entirely new concept in the South African travel industry - medical tourism. We are driven to provide guests with an unparalleled experience in medical tourism, professional cosmetic surgery and unique hospitality services using a well-motivated and highly expert team and innovative medical technology. The hotel provides the perfect post-operative setting to rest, recover and reconnect.We pride ourselves on our intuitive approach to our guests' well-being, adopting a holistic approach to achieving a harmonious ambience and holistic wellness. The state-of-the-art spa, theatre and restaurant facilities immerse guests within a restful, sophisticated space to relax, work, feast and rejuvenate unlike any other.Specific duties, responsibilities & Key performance areas

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.

• Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety * Actively participate in safe work practices and procedures in the workplace, use equipment safely.

• Fully understand departmental fire, evacuation and emergency procedures.
• Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your Supervisor.
• Wear protective clothing and equipment provided.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a Supervisor.

Customer Service * Provide efficient, friendly and professional service to all guests, making all guests experience positive.

• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote, hotel facilities and services.

General Duties * Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.

• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

QualificationsAbility to focus attention on guest needs, remaining calm and courteous at all times.
Strong interpersonal and problem solving abilities.
Ability to work well under pressure in a fast paced environment.
Ability to work cohesively and collaboratively as part of a team.Additional InformationServes guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.

Accor