Job Description

Key Responsibilities:1. Customer Service:

• Greet and welcome customers with a friendly attitude.
• Provide menu recommendations and answer any questions about food and beverages.
• Ensure guests feel comfortable and attended to throughout their meal.

2. Order Taking & Serving:

• Accurately take food and drink orders from customers.
• Communicate orders to the kitchen and bar staff efficiently.
• Serve food and beverages promptly and in a professional manner.

3. Table Management & Cleanliness:

• Set up tables, ensuring proper arrangement of cutlery, napkins, and condiments.
• Clear tables and reset them for the next guests.
• Maintain cleanliness and organization in the dining area.

4. Handling Payments & Transactions:

• Present bills to customers and process payments (cash, card, or digital payments).
• Provide change and receipts as necessary.
• Handle customer complaints professionally and escalate issues when needed.

5. Teamwork & Coordination:

• Work closely with kitchen staff, bartenders, and other waiters to ensure smooth service.
• Assist in restocking supplies, such as napkins, cutlery, and condiments.
• Follow health and safety regulations and maintain hygiene standards.

Qualifications & Experience:Education: Minimum Grade 12 (Matric) or equivalent qualification.Experience: Previous experience as a waitress or in the hospitality industry is an advantage but not always required.Additional Skills: Basic knowledge of POS (Point of Sale) systems and food safety regulations is beneficial.

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