Job Description

RESPONSIBILITIES



EFFECTIVE ADMINISTRATION



Obtain customer information from individuals or businesses



Process customer information into disposal system accurately



Submit accurate information for short term rentals to Operationsdepartment



Ensure changes in information of existing customers are updated into thedisposal system timeously



Ensure all fees related Purchase Orders are finalised monthly



Ensure all other purchase orders are finalised and payments effected tocreditors monthly



Manage the inter-company transfer



GENERAL QUOTES AND INVOICES



Receive requests from customers



Ensure prices quoted are aligned to fair market value



Generate quotes based on customer requests and send to customers



Verify that payment reflects in the bank account and generate invoice inSAP



Apply the necessary surcharges to align the sale price



Release the assets on the system by ensuring transfer order/s are generatedand automated delivery note reaches the Warehouse team for despatch



Manage outstanding quotes (follow-up on outstanding quotes and deletequotes where needed in order to minimise stock aging



Generate Invoices for asset collection/delivery



Manage the warranty related returns within agreed timeframes



Manage credit notes related to asset returns, if applicable



LIAISE WITH INTERNAL AND EXTERNAL CUSTOMERS



Maintain a professional image at all times when liaising with customers



Respond to customer queries and requests ( telephonically andelectronically) courteously and timeously



Liaise with the warehouses on an ongoing basis in terms of thedelivery/collection of assets purchased by customers as well as assetsreturned by customers



All correctly signed Proof of deliveries to be stored in the SAP system



CASH MANAGEMENT



Ensure cash flow by collecting cash from outstanding disposal debtors, Flexi-Rent customers and collection invoices



Prepare change advices as well as refunds to customers and process



Prepare Purchase Orders IRO external warehouse services aligned toSLA's/Warehouse Agreements



Prepare Purchase Orders IRO creditors for services/expenses aligned toSLA's



If for any reason, we are not able to process payments for creditors at FYE,raise the necessary accruals in the correct period



MANAGE AND OVERSEE THE EXTERNAL MARKETPLACE. ie TAKEALOT , AMAZON, etc AS WELL AS INTERNAL SALES WEBSITE



Fulfil marketplace orders within agreed timeframes



Minimise marketplace returns by ensuring released assets are of goodquality and specs are per the marketplace specifications



Facilitate transportation of assets to the marketplace DC or directly to othercustomers



Per the Seller portal, provide invoice upon request within SLA timelines



Select sale asset/s, process invoices as well as transfer orders for Warehouseto dispatch such asset/s.



Ensure delivery process is followed and concluded



Raise purchase orders for the fees associated with sales



Load assets onto Marketplace and own Re-Works site ( shopify )



Obtain and review asset assessment Certificate prior to effecting release ofassets



Manage reversals IRO asset returns and ensure asset/s are booked back intothe inventory system



MANAGE THE SHORT TERM RENTAL PROCESS



Prepare short term rental quotes and send to customers (including transportation and insurance costs)



Upon acceptance, book assets and provide Operations with information to load assets onto new schedule / contract



Send invoice and contract to customer and ensure payment is received



Upon receipt of signed contract and payment confirmation, release the assets by means of transfer order creation and subsequent delivery note andfacilitate transportation of assets to the customer



Diarise the expiry date of the contract to facilitate collection of assets at endof term



Facilitate effective swap out processes in respect of warranty and insuranceclaims



Ensure that faulty units are returned to the warehouse and go through thereconciliation process for swap outs



Ensure that the variation agreement information is communicated toOperations accurately



Ensure signed Variation Agreement/s are stored on the contract timeously



Liaise with the warehouses on an ongoing basis in terms of thedelivery/collection/swap-outs/additions of assets IRO Flexi-Rent customers



All correctly signed Proof of deliveries to be stored in the SAP system



TEAMWORK AND SELF-MANAGEMENT



Take ownership and accountability for tasks and activities and demonstrate effective self-management



Strategise, plan, delegate and manage time appropriately in order to maintain an effective work-life balance



Manage own disruptive emotions (handles stress in ways that do not negatively impact on the team)



Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained (lead by example)



Inform relevant parties in the event of tasks or deadlines not met and provide appropriate means of resolution



Support and drive the business' core values



Maintain a positive attitude



Respond openly to feedback



Take ownership for own career development



Manage colleagues and customers'expectations and communicateappropriately



Demonstrate willingnessto help others and "go the extra mile" to meetteam targets and objectives



REQUIREMENTS



QUALIFICATIONS



Diploma in Business Administration, Diploma in Financial management or Practical Accounting



EXPERIENCE



Minimum 5 years Business Administration experience



Knowledgeof SAP system, Financial reports, and Aging on debtor's report



SKILLS AND KNOWLEDGE



Basic understanding, knowledge and experience in the operational aspects of asset-based finance



Ability to translate customer needs into business objectives



Basic accounting knowledge with good numerical ability



Strong verbal and written communication skills



Ability to build relationships



Strong administration skills and attention todetail



Basic understanding of operating leases



Self-management and personalorganisational skills with an ability to multitask



Basic knowledge of IT industry



MS Office with an above average knowledgeof Excel



Knowledge of the Secondary Division'sinternal and external network



Knowledge of relevant written contracts (e.g.SLA's)



Understanding of value add propositions (customer specific)



Knowledge of Rentworks'financial accounting methodology



Knowledge of Rentworks'product offerings



Systems and process knowledge



Understanding of secondaryrecovery mechanisms



Collating and producing monthend reporting (e.g. Sales, Inventory,etc.)



Collaborate with system developersto initiate and successfully implement system functionality changes



Problem solving



Drive (Results orientation)



Building relationships



Attention to detail



Resilience



Assertiveness



Excellence orientation and follow through



Teamwork



Interpersonal Sensitivity



Verbal and Written Communication



Self-management



Between 5 - 7 Years