Job Description

My client, a very exclusive retail brand with their Head Office in Somerset West, is seeking to employ a Warehouse and Operations Manager.

The ideal candidate will have a minimum of 10 years experience in warehousing/operations of which at least 5 years should be in senior management. A relevant degree will count in your favor.

Main purpose of the role:
You will lead a team of warehouse staff and work closely with other departments to ensure that company operational guidelines and deadlines are met. Your role will involve implementing and improving processes, optimising space utilisation, and maintaining a safe and organised working environment. The ideal candidate is exceptionally detail-oriented and able to manage multiple facets of warehouse operations simultaneously.

Key Responsibilities:

• Develop and implement strategies to optimise warehouse operations, including inventory management, order fulfilment, and logistics.
• Oversee the receiving, storage, and distribution of goods, ensuring accuracy and timeliness.
• Manage and lead a team of warehouse staff, including hiring, training, scheduling, and performance evaluations.
• Collaborate with other departments, such as eCommerce and customer service, to ensure seamless operations and customer satisfaction.
• Maintain accurate inventory records, conduct regular cycle counts, and coordinate physical inventory audits.
• Implement and improve operational processes and systems to increase efficiency and reduce costs.
• Ensure compliance with health and safety regulations and maintain a safe working environment.
• Analyse operational data and key performance indicators to identify areas of improvement and implement corrective actions.
• Monitor and manage warehouse equipment and supplies, identifying maintenance needs and coordinating repairs or replacements.
• Stay updated with industry trends and implement best practices in warehouse and operations management.
• Ad hoc duties as and when required

Knowledge/Experience Required:

• Minimum of 10 years experience in warehousing/operations of which at least 5 years should be in senior management
• Valid unendorsed Code 8 drivers license
• Computer literacy and knowledge of stock-taking systems
• In-depth knowledge and understanding of warehousing, logistics, and operations
• Proven ability to manage, lead, and develop the capability of a team
• Knowledge of disciplinary procedures
• Knowledge of health and safety regulations related to warehouse operations

Skills & Qualifications:

• Relevant B degree or National Diploma in Operations/Warehousing/Logistics
• Tertiary qualification in Management
• Microsoft Office Suite
• Proficient in using warehouse management systems and other relevant software

Behaviours & Competencies:

• Communication: Adapts his/her oral and written communications to audience and fosters clear and effective communication with others. Is able to build relationships and interact effectively across functions, seniority levels, personalities and cultures with confidence. Actively listens.
• Flexibility: Is able to modify approach in order to achieve a goal or task. Is open to change and has a positive approach to work and colleagues. Able to work outside the norm" and multitask to ensure business/customer demands are met.
• Following Through: Establishes procedures and monitors the progress and results of plans and activities to ensure that goals are achieved.
• Initiative: Is proactive, self-starting, seizes opportunities and originates action to achieve goals.
• Performance Orientation: Is concerned to optimise the effective and efficient management of available resources.
• Task Orientation: Prefers a methodical and analytical approach. Focuses efforts and measures own performance against the completion of a series of tasks. Focuses on detail.
• Time Management: Is able to plan and organise own use of time, meets deadlines, and does not have to rely on the last minute.

Other Information:
Available to work full time hours between 8am and 5pm, Monday to Friday. Flexible hours/weekends and public holidays may be required.

Helderberg Personnel