Job Description

Purpose of the role:


Ensure compliance and effective warehouse operations to support the internal and external customers in achieving business strategy. Undertake out strategic planning for building maintenance, facility budgets, managing third-party contractors, and ensuring the health, safety, and well-being of a workplace's occupants
Key outcomes


Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable. Ensure self-audits are conducted against operations requirements. Monitor and manage the productivity of service providers as per the SLA. Maintain hygiene, health, and safety disciplines through the SLA of contractors and service providers. Engage with relevant stakeholders regarding operational matters (Risk, Maintenance, and Safety Leader) Liaise with Centre Management/Landlord and maintenance contractors regarding maintenance issues where applicable (security, safety, parking, electricity and water, plumbing, etc.) Ensure exceptional customer service at all times. Ensure efficient and house-keeping disciplines Manage customer interactions, complaints, and requests.
Drive and maintain legal compliance


Implement, update, and display all relevant OHASA documents as per requirements (e.g. OHASA policy...) Ensure all relevant OHASA appointments are in place (e.g. 16.1 and 16.2) and ensure the availability and training of health and safety reps, First Aiders, and Fire Fighters. Ensure employees are trained on emergency procedures as per legal requirements. Ensure all incidents and accidents are recorded and actioned as per policy.
Enforce and maintain store operational policies, procedures, and processes


Implement warehouse policies, procedures and processes. Apply key control and access control measures at the warehouse (LLS). Ensure CCTV footage is reviewed and action findings .
Adhere to store processes


Comply with OHASA and legal requirements (including hygiene internal audits). Ensure compliance with internal controls (e.g. access and keys) . Assist with commercial (warehouse) and operational duties (e.g. weekends, days off). Communicate and train employees and contractors on store operational policies. Ensure effective resource/workforce planning and management in line with legislation and people policies.
Lead, develop and retain staff


Manage the end-to-end People processes (attract, develop, retain). Drive and manage the Integrated Performance Management processes. Develop and coach the team.


Grade 12 or NQF 4 equivalent Relevant tertiary education will be an advantage Experience working in a retail environment 3-10 Years managerial experience Proven logistics experience. Samtrac certification * Valid drivers licence