Job Description

Duties includeOEM adherence:
Be the vital link between the technical team and the customer, ensuring cost-effective repairs while managing warranty claims in alignment with the OEM requirements.Warranty Claims Management:
Load and submit all warranty claims on the system, adhering to standard operating procedures and manufacturer guidelines.Warranty Claim Store Control:
Manage and oversee the warranty claim store, ensuring accurate tracking and organization.Warranty Audits:
Conduct regular audits of warranty processes to maintain compliance and accuracy.Warranty Parts Disposal:
Dispose of warranty parts in line with procedures, coordinating with the Regional Service Manager (RSM) as needed.Follow-Up on Claims and Payments:
Track and follow up on outstanding warranty claims and payments to ensure timely resolution.Requirements:

• Matric (Grade 12)
• Minimum of 2-3 years in the automotive service industry.
• Prior experience in a technical role, service advisor role, and/or as a Warranty Clerk.
• Basic technical understanding and background are essential.
• Direct experience as a Warranty or Costing Clerk is highly advantageous.
• Relevant OEM interactional experience is highly desired.
• Valid, unendorsed driver's license with competent driving skills.
• Proficiency in computer applications.
• Knowledge of dealership policies, procedures, and competitive motor industry standards.
• Familiarity with relevant operating systems (advantageous).
• Reside within the Gauteng Northern Suburbs or nearby

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