Job Description

PermanentCape Town (hybrid)Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.This is an exciting opportunity; we are looking for a confident and experienced Web Developer with (ideally) AWS DevOps level knowledge. HTML & JavaScript knowledge is essential. Python an advantage. Experience of Freshdesk/Freshworks is essential.Key Responsibilities

• Perform daily checks across all platforms using monitoring solutions and escalate issues.

• To develop, support and configure the Omni channel product/solutions

• Identify any risks and/or concerns with regards to the application layer

• Active involvement in BCP/DR testing, including reporting

• Liaising with staff globally and forming strong working relationships

• Gather business requirements when on/off-boarding and/or change requests

• Document newly learned processes to build Internal knowledge base

• Perform solution documentation

• Working on ways to automate and improve development and release processes

Knowledge, skills and experience required

• Strong scripting in HTML & JavaScript

• Prior AWS Connect & EC2 experience a significant advantage

• Escalate and chase known issues internally, following internal Incident Processes

• Liaising with 3rd parties including service providers

• Maintaining JIRA ticket queues - Updating and escalating as required

• CSS knowledge

• Manage time effectively

• Web Portals - Building and Troubleshooting

• Support with managing Freshdesk
• MS Power Automate / Forms

Beneficial

• Understanding of Contact Centre technologies
• AWS Ai & Data Anylitics.

• Understanding of Agile methodologies

• Understanding of IS 27001 processes
• Understanding of database structure beneficial (SQL)
• Salesforce Developer skills - Omni Channel (Chat, Email & Voice)
• Python experience

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).If you need any extra support throughout the interview process, then please email us atWe also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.

Collinson Group