Job Description

Managed People Solutions is in search of a Dedicated Specialist Sales Consultant based in Pretoria, Gauteng. The ideal candidate for this position will be a highly motivated and knowledgeable professional with a passion for the wine industry. As a key member of the team, the Dedicated Specialist Sales Consultant will be responsible for leveraging their expertise to provide exemplary customer service, drive sales, and contribute to the overall success of Meridian Wine Merchants.

Duties and Responsibilities

• Effectively execute call procedures, in accordance with the SOP on pre, during and post call requirements, ongoing.
• Effectively execute sales levers at outlet level, in accordance with the SOP according to customer call procedure, ongoing.
• Effectively execute order taking and processing, via Salesforce.
• Provide input to the Cycle Planning process, as and when required.
• Effectively action specified tasks from cycle brief or operational requirements from RSM, ongoing.
• Provide input to Stock forecasting in line with Client needs and in collaboration with RSM.
• Effectively execute stock allocations, by managing the stock allocation as per RSM requirements and stock allocation report.
• Effectively execute and communicate product changes to customer(s) and related stakeholder(s) as per SOP.
• Manage transition and stock change over within the required time frame as per the Upliftment's and Vintage change SOP.
• Client Trade visits to be done as per the RSM requirements and according to SOP, ongoing.
• Deliver customer satisfaction by ensuring effective call cycle management. Ensure adequate planning of the call cycle as per Contact and Coverage SOP.
• Deliver customer satisfaction by calling customers in accordance with the agreed call cycle. This will include completing relevant trainings e.g. Steps of a Call.
• Understand qualifying criteria for customer account applications to advise on payment terms in line with the New Accounts SOP.
• Continuously liaise with customers to ensure Customer Satisfaction through effective communication.
• Actively build and maintain relationships with customers by acting as the Trusted Wine Advisor.
• Manage regional key account groups as instructed by RSM's, ongoing.
• Identify and present promotional opportunities / requirements as per the customers' needs, industry trends, Sales-out data, and the Promotional SOP.
• Develop and Execute Annual Promotional Calander per Customer.
• Perform additional duties and activities specific to role, region and/or customer allocation (e.g. Smollan, Makro, Redistribution) as per RSM requirements.
• Understand and provide input to the MWM sales strategy and execute individual sales targets, brand targets, customer targets and listings accordingly.
• Continuously grow and maintain the customer base to achieve desired targets.
• Develop and implement plan to close the sales gaps by analyzing the weekly and monthly reports.
• Log all calls and capture tasks/interactions with customers on Salesforce as per SOP and RSM requirements.
• Collect and manage customer information as per the Know Your Customer brief.
• Keep up to date with industry trends and demands.

Requirements

• Grade 12.
• Degree (NQF level 7) in relating Wine, Sales, Marketing, Hospitality Management or Business Management fields.

Beneficial: (in addition to above)

• CWA SA Wine Course.
• CWA Certificate.
• CWA Diploma.

Please do not apply for the position if you do not meet the requirements.

Closing date: 12 March 2024.

Should you not receive a response to your application within two weeks please consider your application unsuccessful.

Managed People Solutions