Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism Advisory - OtherManagement Level Senior Associate & Summary A career in our Customer Experience practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.Our team focuses on defining the desired customer experience through customer and market insight, aligning customer service channels with overall growth objectives, leveraging people and technology to establish a infrastructure that supports service strategy, and identifying and resolving billing and other performance issues that lead to customer dissatisfaction.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Workday HCM & Compensation Configuration Support AnalystsBe it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwCs unique approach to operational delivery - Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today.About the teamOperate Digital is the central function that creates and runs technology. We also transform the way our clients use technology in delivering assets to our clients across a wide range of business processes. Working with industry leading, alliance partners across architecture, development, and multiple other technologies, we interact with all technology platforms and provide tangible technology delivery at scale.Skills and experienceExperience of supporting & configuring HCM, Compensation and/or Advanced Compensation.Experienced in underpinning Cross Product areas such as Security & Reporting.Current Workday Pro or Active Implementation Certification in Compensation functionality (desirable but not mandatory)The ability to listen to requirements and provide imaginative solutions.Strong analytical and problems solving skills with experience in being able to implement and deliver solutionsExperience of using case management systems for incident tracking and managing SLAs.Role Description and ResponsibilitiesThe Operate Digital HR Systems Practice are a team of People Technology professionals providing Application Evolution Services for our clients. Our primary objective is not simply to be a support provider who resolves tickets but to partner with our clients to ensure that we are solving their business problems and maximising their investment in their chosen HR Technology Platform.We require a Workday HCM & Compensation support analyst to join the HR Systems Practice in Operate Digital.As a configuration analyst in the team you will be responsible for working directly with our clients and service managers on a daily basis to deliver our managed services capability.Responsibilities:Working as part of our Workday Application Evolution Services team using your expertise of Workday to help resolve incidents for our clients whilst also providing ongoing maintenance services.Soliciting client requirements, presenting and facilitating workshops, analysing data, and configuring solutions in Workday to ensure configuration remains current.Working at all levels within our clients organisations from C-suite to the back office operations teamsResponsible for timely escalation to lead support analysts of challenges, risks or alternative functional design solutions when necessaryTaking responsibility for your own development with more senior colleagues and the development of more junior colleagues through career coaching and mentoring.Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Up to 20%Available for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date April 13, 2024

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