Job Description

Tsebo Facilities is looking for a Workplace Host to provide efficient, courteous and professional workplace services and front of house services including maintaining the conference meeting rooms and porterage services in accordance the workplace management services within the master service agreement.As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & ResponsibilitiesOperational Delivery:

• Review visitors and pre-booked client arrivals for the day.
• Support the meet and greet functions for arriving clients.
• Ensure special arrivals and meeting room requirements are met.
• Welcome and brief clients and visitors about amenities, areas and venues.
• Assist with confirming travel arrangements, taking messages, restaurant reservations, etc.
• Assist with meeting room technical requirements.
• Report client complaints to the Helpdesk and assist to timeously resolve.
• Refer escalated complaints to the manager.
• Report any building maintenance to the Helpdesk daily.
• Ensure compliance with health and quality standards.
• Ensure all meeting rooms are set up as required by the client.
• Do daily inspections to ensure that all meeting rooms are reset and adhere to the minimum acceptability standards of the company.
• Test all in room equipment prior to occupancy.
• Ensure food and beverage standards are always met within each meeting room.
• Ensure that all white boards are cleaned, white board markers are working well and that an eraser is available.
• Assist in managing meetings via room management panels, when required.
• Ensure that rooms are cleared and tidied after each meeting.
• Ensure that tables are cleared and chairs are aligned after each meeting.
• Report maintenance and cleaning issues.
• Report and hand in any lost property found in meeting rooms to security.
• Ensure that all bookings for your floor are noted and planned at least 48 hours prior to the meeting.

Customer Focus:

• Work within teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
• Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
• Keep up to date with business developments and strategic objectives within the environment.
• Recommend general changes and about compliance within the workplace management framework when required.
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
• Attend to and resolve all customer queries timeously or escalate when necessary.
• Follow up and follow through on all escalated queries timeously.
• Manage conflict and escalate situations timeously.
• Maintain a Gold-Key standard on service delivery and customer interaction.

Reporting:

• Update and maintain all checklists in meeting rooms.
• Daily log reports of visitor interactions, time in office and improvement factors.

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for ones own performance.
• Promote TFSs image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFSs Safety, Health, Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to

Skills and Competencies

• MS Office Suite
• Knowledge of equipment, materials and suppliers used in facilities management.
• Proven experience as a Hotel Concierge or Receptionist or Gaming Host
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is advantageous
• Effective communication skills
• Excellent organizational and time-management skills
• Hospitality and customer centric focus

Qualifications

• Grade 12 (non-negotiable)
• Computer literacy
• Well spoken and written English language
• Hospitality certificate/diploma would be advantageous
• 2-3 years front of house hotel and/or customer service experience

Tsebo Solutions Group