Job Description

COMPANY PROFILE:CNH Industrial is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, Steyr, CASE and New Holland Construction Equipment. More information can be found on the corporate website: www.cnhindustrial.comWHO WE ARE LOOKING FOR:The Workshop Administrator supports the workshop with the daily operations in a detailed, effective and efficient manner by managing the administrative tasks and supporting customer relations, thereby supporting the workshop to achieve set targets.YOUR KEY RESPONSIBILITIES:

• Ensure the effective administration of the workshop customers' accounts and general administrative tasks
• Collaborate with technicians to determine job scope and estimate costs for service- and repair quotations
• Send quotations to customers and proactively follow up on outstanding quotes
• Opening of job cards on system daily
• Generate invoices based on approved quotes and completed jobs in collaboration with workshop manager or foreman
• Add relevant parts to job cards
• Manage workshop customer account inquiries
• Administrate and- or assist with workshop debtors accounts
• Administrate and- or assist with workshop creditors accounts
• Generate purchase orders for outwork / items on job cards
• Load equipment warranties onto the system and control warranty claims
• Keep the warranty register up to date
• Record technicians' time sheets onto the system daily
• Keep accurate records of quotations, costs and all customer communications
• Compile monthly reports of technicians' vehicles

YOUR KEY COMPETENCES AND QUALIFICATIONS:Minimum Required EducationMatric / Grade 12Advantageous

• Tertiary qualification in Office / Business Administration
• Technical and workshop knowledge / experience
• Knowledge of internal workshop management systems / MS Dynamics
• Experience in a similar role

Related experience

• 2-3 Years' experience in handling all administrative related duties in a workshop (if no tertiary qualification)
• Experience in customer service
• 1 - 2 Years Debtors- and creditors management experience

Skills required

• Candidate must be fluent in English and Afrikaans
• Strong written and verbal communication skills
• Strong attention to detail with good administrative and numerical skills
• Candidate must be customer-focused, efficient and proactive

CNH Industrial