Job Description

Purpose of the Role

Assist the Technician in performing planned services, repairs, and maintenance on HAKO machines and components in accordance with supplier standards and customer requirements.

Key Performance Areas

Ensure the most effective use of available time and equipment. Assist with quickly and efficiently diagnosing HAKO machine systems and carry out repairs, services, and maintenance on HAKO machines/forklifts on customer sites or at BHBW site (Workshop repairs). Ensure that all the warranty processes and conditions are adhered to. Ensure all required information on each job card for each job is properly maintained and that failure analysis and reporting is of a professional standard. Assist with demo shows for HAKO machines. Assist with Completing the PDI process and sign off new HAKO machines. Maintain a safe working environment (according to safety policy and procedures) Achieve individual balanced scorecard and KPIs. Effective self-management and performance ownership Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification



Grade 12 or N3 equivalent within the field

Minimum Experience



Experience on working of Cleaning Machines 2 - 3 Years in the same position

Competencies



Sound interpersonal and communication skills Basic trouble shooting and problem-solving skills. Machine specific technical knowledge and skills (HAKO) Technical report writing Applicable product knowledge Customer orientation Able to work under without supervision. Willingness to work overtime and standby. Ability to work on all types of forklifts. Have a good selection of tools. Teamwork * Computer literate and basic understanding of forklift software