Job Description

Position: Workshop Controller
Industry: Automotive Industry
Location: Sandton - Gauteng
Salary: Market Related Salary - R22 000.00 P.M. Dependent on experience

MAIN PURPOSE OF JOB:

• To ensure service and repair are carried out to the highest standard of quality possible to ensure customer satisfaction.
• To ensure efficient use of material, equipment, and labour resources.
• To control and supervise staff in the use of equipment and tools to effect repair and diagnosis of vehicle faults and service to vehicles.

RELATIONSHIPS AND PERSONAL ACTIVITIES:

• Directly responsible to the Service Manager.
• Responsible for technicians, apprentices, workshop cleaner/s, wash-bay staff, diagnostic and repair equipment, tools, gauges and measuring equipment.
• Relationships with customers, company staff, manufacturers representatives and other representatives, Health and Safety Officials and training authorities.

OBJECTIVES AND KEY TASKS:
Improved profitability:

• To ensure maximum effective use of equipment and labour ensuring high productivity output.
• To ensure all chargeable materials are recorded on job cards for invoicing.
• To ensure minimum wastage of consumable materials.

Customer Satisfaction:

• To ensure a customer satisfying level of service and repair quality.
• To ensure vehicles cleanliness is maintained during service and repair.

Health and Safety:

• To ensure staff take all precautions necessary to effect health and safety in the workshop.
• To ensure customers are protected from any possible dangers or hazards in the workshop.

LIMITS OF AUTHORITY:

• Capital expenditure: No purchasing authority.
• Operational expenditure: To procure equipment and tools necessary for the efficient running of the workshop, with the written authority of the Service Manager.
• No staff appointment or dismissal authority.
• To discipline workshop staff on routine matters.

MAIN JOB FUNCTIONS:

Staff:

• To ensure staff are trained to enable high levels of quality and efficiency.
• To ensure jobs are fairly and correctly allocated to technicians.
• To supervise tests and ensure correct use of equipment and document security.
• To ensure all repair orders are correctly costed, operational numbers and defect codes are forwarded to the costing office for pricing.

Security:

• Ensure customers property is secure.
• Ensure all materials and parts drawn from the Parts Department are accounted for.
• Ensure all equipment and documentation and materials are accounted for.

Administration:

• To ensure progress of jobs through workshop
• To authorise consumable and internal parts requisitions
• To authorise non-productive time spent on vehicles or in the workshop.
• To ensure health and safety procedures are observed and always maintained.
• To circulate new and up to date manuals and literature for new vehicles or techniques.
• Add fixed rate units to all job cards before submission to the costing and claims department.

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