Job Description

Workshop manager, Isando. Experience in heavy and compact equipment product lines workshop operation to process and procedures compliance including, internal and external repair and maintenance, customer liaison, profit and loss metrics and reporting.Products include wheel loaders, back hoes, excavators, loaders.Planning of equipment repairs and rebuilds, identify inefficiencies in processes and make improvements.- Planning of specialized component rebuilds and managing of the service exchange program.- Maximize utilization of technicians, monitor workshop KPIs and improve repair event cycle times and technician productivity and efficiency levels.- Monitor first fix and rework rates and implement corrective actions and preventive measurements.- Monitor performance against the annual business plan and deliver outcomes within budget.- Maintains customer relationships, manages conflicts and customer satisfaction measured by NPS (Net Promoter Score) and promote service excellence.- Manages workshop administration incl. Loading CMDW for COD accounts, Process job costing, compile and submit quotations, Open job cards for PDIs, scheduled services, warranty repairs, equipment & component rebuilds, Load all parts for services required, Monitor work in progress, Capture daily timesheets and overtime of technicians on D365, Process monthly overtime on SAGE 300, Close all jobs and process invoices, Create all Purchase Orders on D365 & SAP, GR all purchase orders on D365 / SAP, Process supplier GR orders to OCR.

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