Job Description

Position: Workshop Quality Controller / Workshop Foreman
Industry: Automotive
Location: Mpumalanga
Salary: Market Related / Incentives / Provident Fund ContributionMINIMUM REQUIREMENTS:

• Valid South African Drivers License.
• Senior Certificate.
• Motor Mechanic Trade Test Certificate.
• VW Diagnostic Certification beneficial.

SKILLS:

• Excellent communication skills.
• Able to take instructions and complete tasks.
• Work Independently.
• Take initiative without overstepping boundaries.

EXPERIENCE:

• In a Corporate Dealership Min 5+ years.
• Diagnostic Systems: VAS.
• Dealer Programs: SAGA, I-Partner, Evolve.
• VW Warranty.

DUTIES & RESPONSIBILITIES:
Must be able to perform various tasks such as:
Workshop Quality Controller:

• To assist service reception when a vehicle is to be tested with a customer before it enters the workshop and inspect new vehicles.
• To assist with "small, waiting" repairs and help in getting the issue resolved it can be done quickly.
• To ensure workshop always stays neat and tidy and to control the workshop cleaners.
• To ensure wash bay operates efficiently and to control was bay staff.
• Check that work carried out on vehicle correspondents with work requested on job card.
• Carry out road tests to confirm that work requested had been completed correctly.
• Liaise with workshop foreman and technicians on failed road tests.
• Together with the foreman test each vehicle properly
• Sign off job card timeously when satisfied that all work has been carried out correctly.
• Monitor number of failed road tests and discuss possible action plans with Service Manager and Workshop Foreman.
• Go out on minor breakdowns, ensuring the safety of the On Call vehicle and equipment.
• Move completed vehicles to the wash-bay for cleaning.
• Assist in moving vehicles from wash-bay and parking them in a known location for collection.
• Assist in moving vehicles into the workshop at the end of the day.
• Assist in moving vehicles out of the workshop in the mornings.
• Assist in preparing loan vehicles ready for customers.
• Carry out road tests with customers.
• Cross departmental disciplines.

Workshop Foreman:

• Minor and Major Services.
• Engine Remove and replace.
• Engine Strip & Assemble.
• Gearbox Remove & Replace.
• Braking Systems.
• Steering.
• Suspension.
• Differentials.
• Electrical Diagnostics.
• Mechanical Diagnostics.

WORKING HAND IN HAND WITH THE SERVICE MANAGER TO EXECUTE THE FOLLOWING:
TEAM PRODUCTIVITY.

• Ensure that team productivity and efficiency meet agreed group standards.
• Plan staff leave, training and other non-productive time correctly in order to minimize effect on productivity.
• Motivate team members to produce best results.
• Ensure correct loading of workshop hours.

CUSTOMER SERVICE AND SATISFACTION:

• Ensure customer needs are attended to and actioned.
• Maintain a first time right policy for repairs.
• Improve and maintain customer service index percentages to agreed standards.
• Analyse accurately customer needs and action accordingly.
• Provide accurate quotations when required.
• Ensure that customers are aware of payment procedures.
• Establish authorization for extra work.
• Fill out job cards in full and correctly.
• Protect customers property.
• Utilize all necessary customer satisfaction skills.
• Ensure that vehicles are tested properly after work is complete.

INTERNAL LIAISON AND COMMUNICATION

• Liaise with Parts Department to ensure timeous availability of parts.
• Communicate effectively with other departments, staff, and manufacturer to enhance customer satisfaction index and ensure that all communication is open and honest.

TOOLS, EQUIPMENT, AND HOUSEKEEPING

• Ensure that all tools are kept in good condition and are used correctly.
• Ensure that correct technical information is available and used.
• Comply with OHS Act and always ensure that work areas are clean and tidy.

EMAIL SUBJECT LINE:
QC Workshop Foreman - MPU

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