Job Description

Key Performance Areas (KPA's)

Receive Cash

Receive deposits and update on the applicable systems. Comply with all policies and procedures to eliminate any possible risks to the company and the customer.

Prepare Cash on the applicable system

Check container/Bag for any damages or interferences and report all anomalies to Team Controller. Acknowledge container/bag on applicable system. Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system. Prep workstation accurately for effective and efficient note counting.

Note Sorting

Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times. Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to verify and balance Operator to write a board (client name, date, denominations & number of bundles & operator name) & show it to the camera. Balance per deposit Report differences to the Team Controller Fill the production sheet The technician to sign the downtime register on machine breakdowns End of day bundles to be verified by Team Controller. Daily balancingreconciliation by Team controller

Reconciliation of ACDP deposits.

Perform a reconciliation of all notes rejected in order to validate the information Manually check all rejected notes for counterfeits, dye-stained and mutilated notes Perform cash transfers to vaults Perform end of day balancing/ reconciliation of all cash received Handle all transactions including shortages and surpluses according to SOPs

Desktop deposit processing

Check container/Bag for damage /tamper, report anomalies to Team Controller. Acknowledge container/bag on applicable system. All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer. All deposits must be processed and balanced on the applicable system Perform end of day balancing/ reconciliation of all cash received All transactions, including shortages and surpluses must be handled according to SOPS Accurate prepping must be done to enable effective and efficient note counting

Sachet and Process Coin

Process bulk coin deposits in accordance with SBV's policies and Procedures Sort and process teller coin transfers Write a board (client name, date, denomination and the operator names) & show it to the camera Receive and verify the money(bins), check the seal, denomination and bin register Count out the bags to balance with the bin page and denomination Cut the bags open to fill the wagon Clear jams on the machines Balance the money per client / deposit Report differences to the Team Controller Perform end of day balance/ reconciliation

Bank system integrated deposit processi

ng

Validate all transactions linked to system integrations as per banks SLA Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer Verify deposit account number to eliminate losses or mis posts Escalate system downtime/delayed batches to team controller

Payroll and change

Payroll / change transactions must be processed in accordance with SLA per customer Report all discrepancies to the Team Controller timeously Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement Payroll entries to be processed within the banks SLA timeframes Maintain all equipment by reporting any defects on equipment to the Team Controller Obtain banks authorization prior to dispatching as per SOP


P

repack/Treasury

Assist with the accurate packing and unpacking of Bank and ATM Cash. Manage consumables in line with packing requirements. Confirm that the bag and Seal numbers are properly recorded.

Manage Equipment

Utilise equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets, e.g. cleaning of the machines before the shift starts and after the shift ends

Governance

Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department's processes and quality management system is at all times in compliance with the standard. Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Drive the organization culture

Drive the department's values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

Act as a change management architect in periods of change to ensure business continuity. Manage the integration of business units into a seamless end to end solution for customers. Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME's (subject matter experts) when required. Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one's portfolio.

Minimum Requirements

6 months previous cashier / teller experience:

Advantageous

Minimum Requirements: Education

Grade 12 with Maths Literacy

Special Training Or Requirements

* Successfully completed SBV Cash Processor Training