Overview:
Financial Customer Service Advisor Add
The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.
Qualifications:
Skills and Attributes
An excellent communicator (written and oral)
Self-Motivated
Passionate about learning
Target Driven
Polite, co-operative and a friendly manner essential
Professional and welcoming
Strong customer focus
Excellent verbal communication skills
Ability to deliver excellent customer service experience
Ability to prioritise tasks
Proven ability to listen actively and to hear important information
Computer literacy
Strong negotiation skills
Curious, Team Spirited and Big Hearted
A positive mind set with a passion for continuous improvement
An exceptional driven and motivated individual with the passion to succeed in a fast-paced environment
Have the ability to build rapport with Customers giving a human touch to the conversation
Ownership and Rapport building
Experience
Minimum of 6-12 months experience working within a similar service/Insurance driven BPO environment.
Experience working within the Financial Service Industry or similar Regulated Industry - Essential
Proven Experience in delivering excellent customer services to internal and external customers
Maintain campaign performance, quality, regulatory and compliance standards
Experience in the motor insurance industry
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