Job Description

OverviewTo provide a Simply Brilliant customer experience by professionally and courteously handling all customer
contact in compliance with company directive. To actively promote the Brand by providing quality customer
service at every instance, promoting products and services whilst stimulating revenue for the business. To
handle day to day customer requests received via different channels of communication and as per Client
guidelines.QualificationsEducation and Specific Training
Work Experience
Matric or equivalent (preferred)Minimum of 6 months - 1 years experience working within a similar service/sale driven
environment.Retail Customer service experience- AdvantageousEmail Handling/ Web chat experience (highly advantageous)Experience working within retail or similar Industry (highly advantageous)Proven Experience in delivering excellent customer services to internal and external
customersMaintain campaign performance, quality, regulatory and compliance standardsResponsibilitiesProviding exceptional Customer Service to the existing customer base.The purpose of this role is to safeguard, develop and enhance customer loyalty and value
by providing excellent customer services. Additionally, the role involves providing the
customer with knowledgeable information by identifying and promoting significant
products and services.Responding to Inbound Customers and Colleagues escalated sales and queries.Queries to identify, qualify and close new business opportunities.Understanding customers reasons for exploring cancellation, addressing these positively,
identifying opportunities, and looking at various options available with the ultimate aim
of retaining their business.Striving for First Call Resolution, on every contactWorking closely with service colleagues to raise service standards through escalating
issues and opportunities to the most appropriate person, developing joint solutions and
sharing best practice.Undertaking other customer administration and product processing activities as
necessary to maximize operational effectiveness and deal with peaks in demandProactively developing your customer service skill and knowledge, applying best practice
techniques and tools and demonstrating our clients People Expectations to maximize
your performance Complying with all our clients required standard of sales/service
excellence and best practice, operating effectiveness and legal and regulatory
requirementsTaking correct information, asking the right questions, and offer the solutions that leave
them smiling. Thats why well encourage you to be yourself in our fast-moving, fast-growing business.

Teleperformance