Zaf Csr Fc 06022025

Cape Town, Western Cape, South Africa
Teleperformance
33 Current Jobs Openings
Apply On Company Site

Job Description


OverviewTo provide a Simply Brilliant customer experience by professionally and courteously handling all customer
contact in compliance with company directive. To actively promote the Teleperformance Brand by providing
quality customer service at every instance, promoting products and services whilst stimulating revenue for the
business.QualificationsEducation and Specific Training
Work Experience

  • Matric
  • 6- 12 months Insurance/Banking/financial services experience
  • Experience within a Financial Sector (preferred)
  • Superior oral and written communication, presentation, and interpersonal skills
Responsibilities
  • Working as part of a team to ensure the department offers a Simply Brilliant customer
service and seek ways to improve the customer experience * Own the customer relationship and professionally process all customer service calls,positively and respectfully * Respond to customer questions and resolve customer issues in a timely manner/escalatewhere required * Record and verify accurate information from all customer interaction all details must becaptured in compliance with the Data Protection Act * Ensure a full knowledge of the customer complaint escalation process, adhering to theprocess at all times * Maintain company and client confidentiality
  • Achievement of performance targets as set by the Team Leader to ensure customer
excellence is met * Multi-task by adjusting from one type of call to another without loss of efficiency,composure or knowledge * Liaise with other departments within your campaign to resolve account queries, technicaland international network related queries * Provide support to Account and Service Managers to ensure consistency and customersatisfaction * Offer up-sells and cross-sells to callers where appropriate without jeopardising CompanyBrand * Maintain a high level of punctuality with consistent and reliable attendance standards
  • Full participation in personal accreditation in all Accredited Modules, striving for a
minimum pass rate of 90% * To undertake any additional tasks as directed by management in the interest of thecompany and the customer * Performance in role will be intrinsically linked to company bonus scheme (Whereapplicable)

Teleperformance

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1383375
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned
 
 
Jobs by Function
Popular Job Skills
Popular Industries
Popular Cities
Jobseekers
Employers
Home | About Us | Partners | Terms & Conditions | Privacy Policy | Help and FAQ | Contact Us
All rights reserved © 2025 .